Policies

Terms and Conditions

Effective from 1 July

These terms govern your use of services at Byron Boxing (the “Gym”), including classes, memberships, open gym, sparring, personal training, youth and junior programs, recovery sessions and purchases from our shop.

By booking, attending or purchasing a service at Byron Boxing, you agree to these terms.

Memberships

We offer a range of ongoing memberships and casual passes designed to suit different training needs. Current membership options and pricing are listed on our Memberships page.

No lock-in contracts

Our memberships are ongoing and billed weekly. There are no fixed-term or lock-in contracts.

You can request to cancel your membership at any time, subject to the cancellation notice period outlined below.

Membership bookings

Members must book into classes through the online timetable where required. Junior members do not need to book individual sessions unless otherwise advised.

All members and visitors must check in when they arrive at the Gym using the check-in system.

Membership session allowances cannot be transferred between members or carried forward from one week to another unless specifically approved by Byron Boxing.

Membership Holds

If you need to take a temporary break from training, you can place your membership on hold rather than cancelling it.

Standard membership hold

• Holds have a minimum period of 2 weeks.

• Standard holds incur a $5 per week hold fee.

• Holds are limited to a maximum of 12 weeks per calendar year.

• Hold requests must be submitted in writing before the hold begins.

• Holds are processed by Byron Boxing and are not automatically applied by the member.

• Your membership remains active during the hold, and your current membership rate is retained.

The hold fee covers the ongoing administration and system costs associated with maintaining an active membership while you are away.

Medical holds

We understand that injury, illness or other medical circumstances can sometimes prevent you from training.

Medical holds may be approved without the standard $5 weekly hold fee. Supporting documentation may be requested for extended medical holds.

Please contact us as soon as possible if you need to take a medical hold.

Short absences

Membership holds are not available for periods of less than 2 weeks.

If you are away for a few days or miss individual sessions, your normal membership payments continue. Memberships are based on weekly access and availability rather than payment per class attended.

Membership Cancellations

There are no cancellation fees and no lock-in contracts.

If you decide to leave Byron Boxing, you must submit a cancellation request in writing.

Cancellation notice

A minimum of 14 days' written notice is required.

Your membership will remain active during the notice period and your normal weekly payments will continue. Your membership will then be cancelled at the end of the notice period.

Cancellation requests are processed by Byron Boxing. Members cannot cancel their ongoing membership themselves through the Gymdesk member portal.

Any outstanding payments must be settled before a membership can be fully closed.

We may contact you after receiving a cancellation request to understand whether there is anything we can do to help, including discussing a temporary hold or another membership option. There is no obligation to continue your membership.

Class Bookings, Cancellations and No-Shows

Where class bookings are required, members should cancel their booking as early as possible if they are unable to attend.

We ask for at least 12 hours' notice for class cancellations.

Late cancellations and no-shows may result in the session being forfeited or deducted from the member's available sessions.

We understand that genuine emergencies and unforeseen circumstances happen. Please contact us if there are exceptional circumstances and we will consider them on a case-by-case basis.

Missed Classes

Memberships are based on ongoing access to the Gym rather than payment for individual classes.

There are no refunds or credits for classes that a member does not attend.

Where applicable, Bronze and Silver members may request a make-up session if they are unable to attend their usual session during a particular week. Make-up sessions are subject to availability and must be arranged with Byron Boxing.

Casual Passes and First-Class Offer

Our $35 Casual Pass provides access to one coach-led group boxing class.

It is available to new and returning visitors who want to experience a Byron Boxing class without committing to a membership.

If you purchase a $35 Casual Pass and subsequently join an ongoing membership, the $35 cost of your Casual Pass will be credited towards your first membership payment.

The credit applies to the membership payment only and is not redeemable for cash or transferable to another person.

Youth and Junior Memberships

Youth memberships are for participants aged 12–18 and Junior memberships are generally for children aged 7–11.

Youth and Junior programs are designed around age-appropriate boxing instruction, fitness, confidence, coordination and technique.

Youth and Junior classes are non-contact unless specifically identified as an approved supervised contact or sparring session.

Parents or guardians are responsible for ensuring that relevant registration, waiver and emergency contact information is complete and up to date.

Gym Rules and Safety

All members and visitors must:

• Check in on arrival.

• Wear clean, closed-toe athletic shoes.

• Wear appropriate training clothing.

• Bring a towel and use it on equipment and mats.

• Follow coach instructions.

• Treat coaches, staff, other members and equipment with respect.

• Maintain appropriate behaviour while at the Gym.

Bullying, harassment, aggressive or disruptive behaviour, unsafe conduct or the use of alcohol or illicit substances at the Gym will not be tolerated.

Byron Boxing reserves the right to suspend or terminate access or membership where behaviour presents a safety risk or significantly impacts other members or staff.

Full gym rules and the digital waiver must be accepted before training.

Payments

Recurring memberships are billed weekly using the payment method provided at sign-up.

Members are responsible for ensuring their payment details are current and that sufficient funds are available.

Failed payments may result in restricted access until the outstanding balance is resolved.

Refunds and Returns

Memberships and services are generally non-refundable once commenced or used.

Unused passes may be refunded at the discretion of Byron Boxing, subject to any applicable administration costs.

There are no refunds for attended classes, missed classes or expired passes.

Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law.

Liability and Risk

Boxing and fitness training involve inherent risks, including the risk of injury.

By participating in training at Byron Boxing, you acknowledge these risks and agree to follow all safety instructions and directions from coaches and staff.

All participants must complete the required waiver before training.

Nothing in these terms excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.

Changes to These Terms

We may update these policies from time to time as Byron Boxing grows or our services change.

Where material changes are made, we will communicate them to members and publish the updated policies on our website.

Continued use of Byron Boxing's services following an updated policy taking effect constitutes acceptance of the updated terms, to the extent permitted by law.

Contact

If you have any questions about memberships, holds, cancellations or these policies, please contact us at:

Byron Boxing
Shop 16, 90–96 Jonson Street
Byron Bay NSW 2481
0432 366 830
train@byronboxing.com.au

Consumer Data Privacy Policy

Byron Boxing Privacy Policy

Effective date: 5 January 2026

Byron Boxing (located at Byron Bay, New South Wales, Australia, and operating the website www.byronboxing.com.au) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

Personal Information We Collect

We collect information you provide directly, such as:

• Name, email address, phone number, postal address, date of birth/age (for youth/junior classes).

• Health or medical information (via waiver forms for safety and risk assessment – this is sensitive information).

• Payment details (processed securely via Square; we do not store full credit card numbers).

• Booking and membership details, class attendance records.

• Shop purchase information (e.g., for gloves, wraps, towels, caps, or gift vouchers).

Automatically collected data includes IP address, browser type, device information, pages visited, and cookies/Google Analytics data for site usage and improvements.

How We Collect Information

• Through our website, timetable bookings, membership sign-ups, in-person registrations, waiver forms, shop purchases, emails, or phone contact.

• From third parties where permitted (e.g., payment processors).

How We Use Your Information

• To provide and manage classes, memberships, open gym, sparring, personal training, youth/junior programs, and recovery sessions.

• Process payments and bookings (including via Square).

• Send booking confirmations, class reminders, and updates.

• Improve our services and website experience.

• Marketing and promotions (only with your consent; you can opt out anytime).

• Safety, risk management, and legal compliance (e.g., insurance or regulatory requirements).

• Analyse site usage for business purposes.

Disclosure of Personal Information

We may disclose your information to:

• Third-party service providers (e.g., Square for payments and bookings, email/SMS providers, website hosts).

• Professional advisers, insurers, or as required by law (e.g., court orders or government agencies). We do not sell your personal information. Cross-border disclosures (if any) comply with APP 8.

Security

We take reasonable physical, electronic, and managerial steps to protect your information from misuse, loss, unauthorised access, or disclosure. Payment data is handled by PCI-DSS-compliant processors like Square. In the event of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required.

Your Rights

You may:

• Request access to or correction of your personal information (we will respond within 30 days; identity verification required).

• Withdraw consent for marketing or non-essential uses.

• Lodge a complaint with us or escalate to the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us at the details on our website (www.byronboxing.com.au) or in person at the gym to exercise these rights. We retain information only as long as needed for the purposes above or as required by law (e.g., 7 years for financial records).

Cookies and Tracking

We use cookies to enhance your experience. You can manage preferences via your browser settings.

Changes to This Policy

We may update this policy and will post changes on our website. Continued use of our services constitutes acceptance.