Terms and Conditions

Effective date: 5 January 2026

These terms govern your use of services at Byron Boxing (the “Gym”), including classes, memberships, open gym, sparring, personal training, youth/junior programs, recovery sessions, and purchases from our shop at www.byronboxing.com.au. By booking, attending, or purchasing, you agree to these terms.

Memberships and Services

• Memberships (Gold, Silver, Bronze, Youth, Junior, etc.) and passes (casual, 10-pack, holiday) are as described on our pricing page. Gold/Platinum levels include sparring access where applicable.

• No lock-in contracts. Memberships are ongoing (billed weekly) and can be frozen/paused or cancelled by contacting the Gym staff.

• Bookings are required via our online timetable, except for Junior members. Check-in is mandatory using the iPad system whenever attending class or Open Gym.

• Equipment (gloves) is supplied for beginners; personal wraps/gloves are recommended and available in the shop.

• Youth (12–18) and Junior (7–11) classes are non-contact unless in approved sessions and emphasise safety.

Missed Classes

• There is no refund for missed classes, as the Gym runs on a weekly recurring membership model. If you are on a Bronze or Silver Youth membership and are unable to attend the day/s you normally would during a particular week, you may do a make-up session or attend any open gym session the week prior or after, upon request.

Cancellations and No-Shows

• Class bookings: Cancel at least 12 hours in advance to avoid forfeiture of the session (or deduction from passes/memberships). Late cancellations or no-shows may incur a fee equivalent to the session cost.

• Memberships/passes: Contact us to freeze your membership if you are going to be absent for a period of time. Memberships can be cancelled by you via the online member portal. No fees for cancellation, but any outstanding payments must be settled. Passes expire as stated (e.g., 3 months for 10-packs).

Shop Purchases and Gift Vouchers

• Items (gloves, wraps, towels, caps, vouchers) are sold as described. Vouchers are valid for the period stated and non-transferable unless specified.

• All sales are final unless covered by our return policy below.

Liability and Risk

Boxing and fitness activities involve inherent risks (e.g., injury, strains, or worse). You participate at your own risk. By attending or signing a waiver (which contains full gym rules), you release Byron Boxing, its owners (Sam and Jade Jackson), coaches, and staff from any claims for injury, loss, or damage (including negligence) arising from your participation, except where caused by our gross negligence or breach of consumer guarantees under the Australian Consumer Law.

You agree to follow all instructions, wear appropriate attire (training shoes, singlet/t-shirt for men, towel), maintain hygiene, and respect others. Zero tolerance for bullying, disruptive behaviour, or substance use. Breach may result in immediate termination of access/membership.

Payments

Payments are processed securely via Square. Recurring memberships are billed weekly. You authorise us to charge the provided method.

Refund and Return Policy

• Services and Memberships: Generally non-refundable once commenced or used. Unused passes may be refunded on a pro-rata basis at our discretion (less any admin fee). No refunds for attended classes or expired passes. Gift vouchers are non-refundable except where required by law.

• Physical Products (gloves, wraps, towels, caps, etc.): 30-day return window from purchase. Items must be unused, in original packaging and condition, with proof of purchase. We inspect returns and issue refunds/exchanges (to the original payment method) within 14 days of receipt. Exclusions: sale items, personalised/voucher items, hygiene products, or items damaged by you.

• Australian Consumer Law: Nothing in this policy limits your statutory rights (e.g., for faulty goods or services not of acceptable quality).

General

• These terms may be updated; continued use constitutes acceptance.

• Governing law: New South Wales, Australia.

• Contact us for any queries.

This policy applies to shop purchases (gloves, wraps, towels, caps, gift vouchers) made at www.byronboxing.com.au or in person.

Consumer Data Privacy Policy

Byron Boxing Privacy Policy

Effective date: 5 January 2026

Byron Boxing (located at Byron Bay, New South Wales, Australia, and operating the website www.byronboxing.com.au) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

Personal Information We Collect

We collect information you provide directly, such as:

• Name, email address, phone number, postal address, date of birth/age (for youth/junior classes).

• Health or medical information (via waiver forms for safety and risk assessment – this is sensitive information).

• Payment details (processed securely via Square; we do not store full credit card numbers).

• Booking and membership details, class attendance records.

• Shop purchase information (e.g., for gloves, wraps, towels, caps, or gift vouchers).

Automatically collected data includes IP address, browser type, device information, pages visited, and cookies/Google Analytics data for site usage and improvements.

How We Collect Information

• Through our website, timetable bookings, membership sign-ups, in-person registrations, waiver forms, shop purchases, emails, or phone contact.

• From third parties where permitted (e.g., payment processors).

How We Use Your Information

• To provide and manage classes, memberships, open gym, sparring, personal training, youth/junior programs, and recovery sessions.

• Process payments and bookings (including via Square).

• Send booking confirmations, class reminders, and updates.

• Improve our services and website experience.

• Marketing and promotions (only with your consent; you can opt out anytime).

• Safety, risk management, and legal compliance (e.g., insurance or regulatory requirements).

• Analyse site usage for business purposes.

Disclosure of Personal Information

We may disclose your information to:

• Third-party service providers (e.g., Square for payments and bookings, email/SMS providers, website hosts).

• Professional advisers, insurers, or as required by law (e.g., court orders or government agencies). We do not sell your personal information. Cross-border disclosures (if any) comply with APP 8.

Security

We take reasonable physical, electronic, and managerial steps to protect your information from misuse, loss, unauthorised access, or disclosure. Payment data is handled by PCI-DSS-compliant processors like Square. In the event of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required.

Your Rights

You may:

• Request access to or correction of your personal information (we will respond within 30 days; identity verification required).

• Withdraw consent for marketing or non-essential uses.

• Lodge a complaint with us or escalate to the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us at the details on our website (www.byronboxing.com.au) or in person at the gym to exercise these rights. We retain information only as long as needed for the purposes above or as required by law (e.g., 7 years for financial records).

Cookies and Tracking

We use cookies to enhance your experience. You can manage preferences via your browser settings.

Changes to This Policy

We may update this policy and will post changes on our website. Continued use of our services constitutes acceptance.